FAQ's

Yes, we require the owner to be at home during the visit in case we need assistance with you pet and to discuss any issues, concerns, treatment requirements, recommendations or referrals with you. For your convenience and so we can work around your schedule, we are able to offer out of hours and weekend appointments for a surcharge.

Absolutely, however please be mindful that they need to be 18 years + due to the consent form needing a signature and be able to assist with restraining your pet depending on the service booked.

We are not legally able to diagnose medical issues and conditions, prescribe medications or administer vaccinations. We can offer general advice and recommendations, however this does not replace the diagnostic and professional ability and expertise of a veterinarian.

Our team are qualified and experience Nurses but do not replace qualified Veterinarians with the skills and expertise to perform diagnostic work and provide diagnosis for your pet. We may still refer you to a Veterinarian for follow up, should we feel the need to do so.

Your pets welfare is of upmost priority as is our own. We will assess the situation with you and discuss the options such as muzzles and towel wrapping. However, if the fear and anxiety levels are too high, it may be best to postpone the appointment and depending on what the appointment was for, refer you to your local Veterinarian or arrange a few smaller appointments to work on some behaviour training and slow integration. Your are welcome to call and discuss this with us prior to making a booking.

Our team are trained in stress free handling and restraint. We will handle your pet safely and gently but securely. We may require you as the client to assist us depending on the appointment type and services being performed. We will need you to be in full control of your pet whilst we are providing our vet nurse services. If we do not feel safe with the handling of your pet or we believe that it is inappropriate to continue due to your pets stress or anxiety levels then we may need to decline treatment at this time. However, we may be able to arrange another date and time that suits you where we can send two Nurses to the appointment and will discuss this with you. In this instance, you will only be charge for 50% of the appointment fee. Thank you for understanding.

We can most certainly accommodate more than one pet at a time. Let us know your requirements and we will ensure that we extend the appointment time allocated so that we can see more than one patient. For additional pets in the same household, we offer a discount for subsequent pets.

Absolutely! If you are catching up with friends and the puppy's are having a play date or you are over at your grandparents and wish for us to see both of your dogs at the same time, then we can. All we need from you are the details of the amount of pets per owner so that we can allocate the correct amount of time for the appointments.

Of course we can ... we are more than happy to set up somewhere for the day or half a day and have a booking system where we can see multiple patients in the same complex. Please get in touch to discuss the options.

We are mainly equipped to see domestic Dogs and Cats. However, depending on the appointment type, we may be able to see other species. Please contact us to discuss your requirements and we will advise if we are able to assist you. For wildlife carers, please contact us to see if we are able to assist with the particular species of wildlife in your care.

Please head to the Location tab at the top of the page to see what areas we service. If your suburb is not on the map but you would like us to consider your area, please send us an email and we will do our best to accommodate you.

Yes we offer a pick up and return home service for those that are unable to get their pets to the Vet clinic themselves. Please contact us with the details so that we can correctly advise you of the costs involved.

Depending on your pet, the circumstances and the location, we can certainly do our best to accommodate. This may include transporting your pet to and from a boarding service whilst you go on holidays or in to hospital or transporting puppies to their forever homes. Please contact us to discuss.

Our normal hours are: Monday 9:00am - 5:00pm Tuesday 9:00am - 5:00pm Wednesday 9:00am - 5:00pm Thursday 9:00am - 5:00pm Friday 9:00am - 5:00pm Our out of hours are: Monday 7:00am - 9:00am 5:00pm - 7.00pm Tuesday 7:00am - 9:00am 5:00pm - 7.00pm Wednesday 7:00am - 9:00am 5:00pm - 7.00pm Thursday 7:00am - 9:00am 5:00pm - 7.00pm Friday 7:00am - 9:00am 5:00pm - 7.00pm Saturday 7:00am - 7:00pm Sunday 7:00am - 7:00pm * Please note that whilst we are more than happy to assist out of hours, any appointments made out of hours, weekends and public holidays will attract a surcharge

Payment can be made with Cash (although our float is small so please try and have the correct amount ready), Eftpos and Credit Card (Visa, Mastercard & American Express) and Bank Transfer (this must be made 3 days prior to appointment). Our eftpos machine is portable and we can take the remainder of the payment in your home at the time of the visit for convenience. Unfortunately we do not have the facilities to accept Vetpay or Afterpay and are not set up for client credit accounts. *Please note that a 50% deposit is required at the time of booking which is payable over the phone via Eftpos or Credit Card or via Bank Transfer providing that the appointment is booked at least 3 days in advance. Thank you for your understanding.

No, we are unable to offer that service without a Vet being present. We can however, come and see you and your pet in your home and go through your options with you prior to you making the euthanasia appointment so that you are aware of what to expect before, during and after the procedure. We can also assist you with taking paw prints and hair clippings during the visit recommend beautiful keepsakes following cremation. *Please note that we are unable to diagnose your pet or tell you it's time to say goodbye. You will still need to consult with your regular Veterinarian in this regard. In addition, we are unable to see emergencies and recommend you contact your local Veterinarian clinic or 24 hour emergency hospital in this scenario. Please call us to discuss further.

Yes, we will need you to read, agree and sign a consent form before we can see your pet. This is to protect you as the client, your pet/s and our team.

If you are within a 15km radius to our office in Glenmore Park, NSW then there are no travel fees incurred. If you live outside the 15km radius then a small fee per KM will be added to your appointment fee.

A 50% deposit is required at the time of booking which is payable over the phone via Eftpos or Credit Card or via Bank Transfer providing that the appointment is booked at least 3 days in advance. Thank you for your understanding.

Things pop up and we completely understand and would be more than happy to find an alternative date and time that suits you. Please note that this is subject to availability and we will do our best to accommodate you but can not always guarantee availability quickly. Due to the appointment time allocated to you, travel time being mapped out and other scheduled appointments being made in and around your area, we kindly ask for a minimum of 24 hours notice for any cancellations. Cancellations that occur within the 24 hour period will forefelt the deposit made at the time of booking the appointment. Thank you for your understanding.

Yes, our team have undergone a working with children check.

Yes, everyone on the team has had a Police check conducted.

Yes, our team are all up to date with their COVID vaccinations. If you would prefer for our team to wear a mask during their visit then please request that they do so, they will not be offended.

Yes, we have full Public Liability and Professional Indemnity Insurance.